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Return and Cancellation Policy

Welcome to www.quinceaneradressmall.com! Most dresses in our factory are custom-made as per buyer's requests. It is the customer's responsibility to check the right size, color, styles before ordering.

We accept 100% refund if the product has quality problems or any unexpected mistakes. such as: wrong size, wrong color, poor quality of materials or damaged and so on. We also do fixing items or make a whole new one for you. But for custom-made dress,due to the the unspecified size or color given,we don't accept returns or exchanges.Our customer service will give you a call or send an email to you after order submitted, please check your email box frequently .

For your information, the dresses on our website are NOT orginal,but we can guarantee the hight quality and exquisite handcraft because we are factory-based company,the finished product would be at least 95% same as the picture,that's the reason why the price is much more affordable than in the store.we have thousands of customers worldwide order dresses from us every year.

Return Process

1) Submit a return request to Customer Service within 3 days upon the date the packaged received. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible, meanwhile, please inform us the tracking number from the shipping company. The return shipping fee is at your own cost.

3) Once the returned item received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, the refund will be credited directly to the account that you used to make the purchase. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.


Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.


Our Cancellations Policy

- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund. - Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
*We will send you an email with title"Confirmation email for the order#___from quinceaneradressmall.com", This means your payment has been confirmed. Please reply the confirmation email to complete all the requested information!


Returning For Replacement or Refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without altering, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair.


Defective, Damaged or Misshipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on quinceaneradress.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Products

If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is returned, only the shipping fee is paid by customers.

 

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